Shipping & Returns

Shipping

Orders placed weekdays before 1pm are shipped the same day, orders placed after 1pm or on weekends are shipped the following business day. Please note that all time estimates are business days.

Shipping fees

UPS Standard (2-5 days) - Free (orders above €138). Orders below €138 - UPS Standard costs €7.

Express shipping available at checkout from €9.

Shipping costs for your order will not be refunded.

Please note that Myrqvist does not cover any additional costs, ex. import fees or VAT when shipping outside of the EU.

Uncollected parcels

If the customer fails to collect the sent items and Myrqvist receives the package in return due to a customer error, a fee of €15 is charged if Myrqvist is to send the package again.

Exchanges & Returns

If you wish to exchange or return your order, please visit myrqvist.eu/return, from there you can submit your request and receive a shipping label for you to send back your order free of charge.

Exchanges

If you would like to exchange an item, you can follow the instructions on myrqvist.eu/return, from there you will receive a return label to ship back your original order.

Shortly after, a store credit will be sent by email so you can place a new order, that way there is no need to wait for the original return to reach us.

Exchange & Return Policy

You can exchange items 60 days after receiving your order. You can return items for a refund within 30 days of receiving your original order, returns and exchanges are free of charge*.

To be eligible for a return, your item must be unused and in the same condition as when you received it and in the original packaging without damage. We reserve the right to refuse a return.

*Returns of sale items cost €29, exchanges are free.

Some items cannot be exchanged or returned, including but not limited to:

• Engraved Products
• Made-To-Order
• Shoes with signs of wear
• Items with removed tags

Please Note

Please be observant when trying on bought shoes and make sure you try them on a soft and smooth surface, preferably a soft carpet. If the shoes have marks and scratches on the sole or too visible creases on the upper part they will not be eligible for a return.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be exchanged or returned.

Responsibility

Returned items are your responsibility until they reach us. Please make sure they are packed up properly and can't get damaged during transport. If the shoe box is damaged we reserve the right to charge a repackaging fee.

Payment

All payments are secure and encrypted through the service provider.

Card

The purchase amount will be charged to your card once your order has been placed, payment is handled by Shopify Payments.

Klarna

You can choose to pay with invoice through Klarna up to 30 days in arrears without any fees or to split your payment. Klarna is then responsible to send out your invoice and can take out a fee if your payment is not paid on or before the due date.

If you have any questions regarding your invoice please contact Klarna directly. If you have not received your invoice, please contact us at Support@Myrqvist.se.

PayPal

You can pay by card or with your account balance. These payments are then handled and secured by PayPal.

Other

Apple Pay & Google Pay.